RETURN POLICY
At Miraayah, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
7-Day Returns
You may request a return within 7 days of receiving your order, provided the product meets our return eligibility criteria.
RETURN OPTIONS
Store Credit
Receive 100% of the product value as Store Credit after the returned item successfully passes our quality inspection.
• Valid for 12 months from the date of issue.
• Can be used on any future purchase at Miraayah.
Refund to Original Payment Method
Refunds can be processed to your original payment method after successful quality inspection.
• A ₹199 reverse shipping & handling fee will be deducted from the refund amount.
• The remaining amount will be refunded to your original payment method.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive:
• A damaged product
• A defective product
• An incorrect item
Please contact us within 48 hours of delivery with clear photos and your Order ID.
After verification, you may choose either:
• A replacement, or
• A full refund.
RETURN CONDITIONS
To be eligible for a return:
• The product must be unused, unwashed, and unworn.
• Original tags, labels, and packaging must be intact.
• The product must not have perfume, deodorant, makeup, stains, or any signs of use.
• The product should be securely packed for reverse pickup.
ITEMS NOT ELIGIBLE FOR RETURN
The following items cannot be returned:
• Products without original tags or packaging.
• Used, washed, altered, or damaged products (unless received in that condition).
• Customized or made-to-order products.
• Return requests raised after 7 days from the date of delivery.
QUALITY INSPECTION
All returned products undergo a quality inspection upon arrival at our warehouse. Returns will be approved only if the product meets the eligibility criteria mentioned above.
REFUND TIMELINE
• Quality Inspection: 1–2 business days after receiving the returned product.
• Refund Processing: 5–7 business days after approval.
Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
HOW TO REQUEST A RETURN
To initiate a return, please contact our customer support team with:
• Your Order ID
• Reason for the return
• Photos (if the item is damaged, defective, or incorrect)
Our team will guide you through the process and arrange the reverse pickup wherever service is available.
Thank you for shopping with Miraayah. We're committed to making your shopping experience smooth, transparent, and hassle-free.